This self-paced course equips support agents with the essential skills and knowledge to deliver excellent first-line customer support at Openprovider.

By the end of this course, you will have a clear understanding of the role and responsibilities of 1st Line Support at Openprovider, including key workflows and day-to-day processes. You will learn how to troubleshoot and resolve common technical issues, effectively log and escalate customer cases using tools like Zendesk and Confluence, and communicate professionally with customers, registries, and internal teams. The course also equips you to contribute to continuous improvement by documenting solutions, following best practices, and using feedback to enhance service quality.