Openprovider Masterclass of Assertiveness at Work

The science, the skills, and the practice — for every Openprovider employee.

Total time ~1.5 hours

Modules 10 + Final Quiz

Format Video + Interactive

Audience All employees

What you'll learn

Assertiveness isn't about being louder or more demanding. It's the ability to express your needs, opinions, and limits clearly and respectfully — without aggression and without shrinking. This course gives you the science behind why it feels hard, and the practical tools to change that.

By the end you'll know how to say no without guilt, speak up confidently in meetings, give difficult feedback that lands well, and advocate for yourself in negotiations — whether you're on a video call, writing a Slack message, or sitting across from a client.

▶ VIDEO NotebookLM Video Overview — an AI-generated explainer video with narration and visuals. Watch, then read the summary below the player.

✎ INTERACTIVE Interactive lesson with scenarios, frameworks, and practice exercises. Read, reflect, and apply.

Course modules

By the end of this course, you'll be able to…

Explain the difference between passive, aggressive, and assertive communication	Use I-statements, DEAR MAN, and NVC in real workplace situations
Say no to requests confidently without damaging relationships	Speak up in team meetings, video calls, and async Slack threads
Deliver difficult feedback that opens conversation rather than closing it	Negotiate for resources, recognition, and scope with confidence

Modules 1, 2 and 9 are NotebookLM Video Overviews — watch the video, then read the key takeaways below the player before moving on.

▶  Start Self-Assessment